Privacy Policy

This Privacy Policy explains how personal information is collected, used, disclosed and stored by Libby Bennett Ltd (referred to as “we”, “us” or “our”) in connection with the website theofficiallibby.com (the “Site”). It applies to visitors, clients, agencies and other users of the Site who are in the United Kingdom and the European Economic Area (EEA). Replace bracketed items with your details.

1. Data controller  

Libby Bennett Ltd

Registered address: The Old Bakery, 90 Camden Road, Tunbridge Wells TN1 2NQ 

Contact: coutureconfidential@gmail.com

If you are in the UK or EEA this entity is the data controller for the personal information described below.

2. Information we collect  

  • Contact information you provide: name, email address, phone number, postal address.  

  • Professional information: portfolio details, resume/CV, agent/agency details.  

  • User content: messages, comments, submissions (e.g., booking requests, enquiries).  

  • Usage and technical data: IP address, device and browser type, pages viewed, referral source, cookies and similar tracking technologies.  

  • Images and media: photos, headshots or video materials you upload or that are posted on the Site.  

  • Payment information: limited payment transaction details (we do not store full card details; payments processed via third-party providers).  

  • Any other information you choose to provide.

3. How we use your information  

We use personal information to:  

  • Respond to inquiries, manage bookings and communicate with you.  

  • Maintain and manage the Site, improve user experience and perform analytics.  

  • Share portfolio materials with prospective clients or agencies when you have consented or where necessary to arrange work.  

  • Process payments and invoices (via third-party payment processors).  

  • Comply with legal obligations, prevent fraud and protect rights.  

  • Send marketing communications where you have opted in; you can opt out at any time.

4. Legal bases for processing (UK/EEA)  

Where applicable, we rely on:  

  • Consent: for optional uses such as marketing or sharing images beyond what is necessary for a booking.  

  • Contract: to perform services and manage bookings.  

  • Legitimate interests: for administering the Site, fraud prevention, direct communications about bookings and portfolio promotion (balanced against your rights).  

  • Legal obligation: to comply with law or regulatory requests.

5. Sharing and disclosure  

We may share personal information with:  

  • Agents, casting directors, clients and third parties involved in bookings (when necessary to arrange or perform work).  

  • Service providers who process data on our behalf (hosting, analytics, payment processors, email providers).  

  • Professional advisors or legal authorities when required by law or to protect rights. We do not sell personal data.

6. International transfers  

Some service providers may operate outside the UK/EEA. When personal data is transferred internationally, we will ensure appropriate safeguards are in place (e.g., standard contractual clauses, adequate jurisdictions) or rely on an applicable legal basis.

7. Data retention  

We retain personal information only as long as necessary for the purposes set out (e.g., to fulfil bookings, meet legal obligations, resolve disputes, maintain records). Retention periods vary by the type of data and purpose; for marketing we retain only while you remain subscribed or until you request deletion.

8. Your rights (UK/EEA)  

You may have the right to: access, correct, update, portability, restrict or object to processing, erase your personal data, and withdraw consent where processing is based on consent. To exercise rights, contact us at [email address]. We will respond within applicable legal timeframes. You also have the right to lodge a complaint with a supervisory authority (e.g., UK Information Commissioner’s Office).

9. Cookies and tracking  

We use cookies and similar technologies for site functionality, analytics and marketing. You can manage cookie preferences via your browser settings or the Site’s cookie banner. Disabling certain cookies may affect Site functionality.

10. Security  

We use appropriate technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration or destruction. No system is completely secure; if a significant breach occurs we will notify affected individuals and regulators where required by law.

11. Children  

The Site is not directed to children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, contact us and we will promptly delete it.

12. Links to other websites  

The Site may contain links to third-party websites. We are not responsible for their privacy practices. Review their privacy notices before providing personal information.

13. Changes to this policy  

We may update this Policy from time to time. We will post the revised Policy on the Site with an updated “Last updated” date. Significant changes will be communicated where appropriate.

14. Contact  

For questions, data requests or complaints contact:  

Email: coutureconfidential@gmail.com